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Best of John Robison

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Are casinos responsible for lost tickets?

4 January 2010

First of all, love reading your column. It gives me better understanding of how slots work. But my question is although I love the facts that some casinos look out for you if you may lose a TITO. But why on the back of the ticket it states that the casino assumes no responsibility for a lost or stolen ticket. And called on it isn't the ticket stating this legally binding.

Thanks for the kind words about my column.

The examples of lost tickets we've had the past few weeks all had happy endings for the people who lost the tickets. They reported the loss before someone tried to redeem the tickets, so the casino was able to void the lost tickets and issue new ones.

But what if someone had already redeemed the tickets? This is when the notice comes into effect. How is the casino to know whether someone truly lost a ticket? Someone could be running a scam in which he or a confederate redeems a ticket and then he reports it missing. Moreover, there's only so much a casino can do if someone redeems your ticket. The casino probably has surveillance footage of the person, but if he or she is not known by the casino, it will have a hard time trying to get your money back.

Best of luck in and out of the casinos,
John


Send your slot and video poker questions to John Robison, Slot Expert, at slotexpert@comcast.net. Because of the volume of mail I receive, I regret that I can't reply to every question.

John Robison

John Robison is an expert on slot machines and how to play them. John is a slot and video poker columnist and has written for many of gaming’s leading publications. He holds a master's degree in computer science from the prestigious Stevens Institute of Technology.

You may hear John give his slot and video poker tips live on The Good Times Show, hosted by Rudi Schiffer and Mike Schiffer, which is broadcast from Memphis on KXIQ 1180AM Friday afternoon from from 2PM to 5PM Central Time. John is on the show from 4:30 to 5. You can listen to archives of the show on the web anytime.

Books by John Robison:

The Slot Expert's Guide to Playing Slots
John Robison
John Robison is an expert on slot machines and how to play them. John is a slot and video poker columnist and has written for many of gaming’s leading publications. He holds a master's degree in computer science from the prestigious Stevens Institute of Technology.

You may hear John give his slot and video poker tips live on The Good Times Show, hosted by Rudi Schiffer and Mike Schiffer, which is broadcast from Memphis on KXIQ 1180AM Friday afternoon from from 2PM to 5PM Central Time. John is on the show from 4:30 to 5. You can listen to archives of the show on the web anytime.

Books by John Robison:

The Slot Expert's Guide to Playing Slots