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Best of John Robison

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Should casinos be responsible for tracking lost tickets?

20 April 2011

Should it be the casino’s responsibility to track where a lost ticket went, with surveillance’s help, of course? Or should the customer be told his property is his responsibility, not ours?

Thanks,
Vivian

Dear Vivian,

My answer is both.

Tickets are like cash and should be treated as such. Players should take as much care with a $100 ticket as they do with a $100 bill.

On the other hand, tickets are not like cash in that they can be tracked and controlled by the casino's Ticket-In-Ticket-Out system. A ticket can be invalidated and made worthless in the system.

I think the casino should invalidate a lost ticket if it has not been redeemed. If it has been redeemed, the casino should do what it can to help the player recover the money, like it would for other lost property.

Best of luck in and out of the casinos,
John


Send your slot and video poker questions to John Robison, Slot Expert, at slotexpert@comcast.net. Because of the volume of mail I receive, I regret that I can't reply to every question.

John Robison

John Robison is an expert on slot machines and how to play them. John is a slot and video poker columnist and has written for many of gaming’s leading publications. He holds a master's degree in computer science from the prestigious Stevens Institute of Technology.

You may hear John give his slot and video poker tips live on The Good Times Show, hosted by Rudi Schiffer and Mike Schiffer, which is broadcast from Memphis on KXIQ 1180AM Friday afternoon from from 2PM to 5PM Central Time. John is on the show from 4:30 to 5. You can listen to archives of the show on the web anytime.

Books by John Robison:

The Slot Expert's Guide to Playing Slots
John Robison
John Robison is an expert on slot machines and how to play them. John is a slot and video poker columnist and has written for many of gaming’s leading publications. He holds a master's degree in computer science from the prestigious Stevens Institute of Technology.

You may hear John give his slot and video poker tips live on The Good Times Show, hosted by Rudi Schiffer and Mike Schiffer, which is broadcast from Memphis on KXIQ 1180AM Friday afternoon from from 2PM to 5PM Central Time. John is on the show from 4:30 to 5. You can listen to archives of the show on the web anytime.

Books by John Robison:

The Slot Expert's Guide to Playing Slots